APPENDIX A

Questions to be Addressed in Opening Comments

1. Are the consumer rights proposed by the report, Telecommunications Division Staff Report and Recommendations: Consumer Protections for a Competitive Telecommunications Industry, the appropriate ones, and are they correctly defined?

2. Should the Commission promulgate new telecommunications consumer protection rules?

3. Should any such rules be broadly applicable to services offered by all classes of telecommunications utilities, including wireless?

4. Should consumer protection rules replace tariffs for those competitive telecommunications services for which the Commission does not regulate rates?

5. Do the rules proposed in the staff Report cover all of the consumers' Commission-enforceable rights, and is each rule appropriate?

6. Should a higher level of consumer protection apply to basic exchange access services?

7. What accommodations should be made in this rulemaking for the Commission's existing telecommunications consumer protection rules and those being considered in current proceedings?

8. What changes, if any, should the Commission make to its limitation of liability rules?

9. What alternative approaches to telecommunications consumer protection should the Commission consider beyond those recommended in the staff Report?

10. Do the changes being examined in this rulemaking raise legal issues of which the Commission should be made aware?

(END OF APPENDIX A)