7. Contents of the Customer Notice
The Guidelines specify certain information that must be included in the exiting CLEC's customer notice letters so that customers are adequately informed of the proposed termination of service, their need to take prompt action, and their right to choose an alternative carrier. A second notice must be given to each customer who has not taken action to select a replacement carrier. If there is a default carrier, the second notice must provide its name and toll-free contact number, and must allow customers 30 days to select a new local exchange carrier.
We require the customer notice to be provided in the language used to sell the services.13 In addition, CLECs, arranged carriers, and/or default carriers must submit notification letters to the Commission's Public Advisor and the CD for approval.
TWCIS's application included a copy of the initial notice letter (the English version) containing the information required by our Guidelines. Applicant submitted copies of its second notice for Commission approval on October 25, 2007. The CD has reviewed Applicant's notices and determined that the notices comply with our requirements concerning the content of customer notifications.
13 D.96-10-076.
