Contents of the Customer Notice

The Guidelines specify certain information that must be included in the exiting CLEC's customer notice letters so that customers are adequately informed of the proposed termination of service, their need to take prompt action, and their right to choose an alternative carrier. A second notice must be given to each customer who has not taken action to select a replacement carrier. If there is a default carrier, the second or subsequent notice must provide its name and toll-free contact number, and must allow customers 30 days to select a new local exchange carrier.

We require customer notice to be provided in the language used to sell the services.¹² In addition, CLECs, arranged carriers, and/or default carriers must submit notification letters to the Commission's Public Advisor and the CD for approval.

The application included copies of the initial notice letters¹³ containing the information required by our Guidelines. Applicant submitted copies of its joint notice for Commission approval on February 28, 2008. The CD and the Public Advisor have reviewed Applicant's notices and determined that the notices comply with our requirements concerning the content of customer notifications.

¹² D.96-10-076.

¹³ English version.