3. BILLING.

ASI shall offer a one-time, $500 stipend to each ISP that was a member of CISPA when the Complaint was filed and that had engaged in split billing as of June 1, 2001 to assist with costs associated with the conversion by such member to consolidated billing.

Within 30 days following the Effective Date of this Agreement, SBC California will create an Ombudsperson position to process and to reconcile unresolved ISP issues regarding billing inaccuracies and alleged improper sales practices. The Ombudsperson will report directly to the Sales Vice President-ISP Sales and have full authority to promptly resolve all issues received. The Sales Vice President- ISP Sales will review on a regular basis all Ombudsperson inquiries and the resolution status of each inquiry. Nothing in this paragraph shall be construed to relieve SBC California or ASI of their obligations to bill customers consistent with applicable California Public Utility law or orders of the Commission. Records of each inquiry and its resolution status of each inquiry shall be maintained by SBC California consistent with its obligations under the California Public Utilities Code and applicable orders of the Commission.